Waste Removal Queen's Park Privacy Policy

This Privacy Policy explains how Waste Removal Queen's Park collects, uses, stores and shares personal data relating to customers and prospective customers in the Queen's Park area. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all individuals and organisations who contact us, request a quote, book a service, or otherwise use our waste removal services in the Queen's Park area, whether the interaction occurs by phone, email, website enquiry, social media or in person.

Who We Are

Waste Removal Queen's Park is a local waste and rubbish removal service provider operating in and around the Queen's Park area. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed in connection with our services.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details: name, title, address, email address, telephone number, and any alternative contact details you provide.

Service and booking information: service address, property type, access instructions, preferred dates and times, details about the waste to be removed, photographs you send to show items or access, and any notes relevant to fulfilling the service.

Communication data: records of communications between you and us, including emails, text messages, call notes, quotes, invoices, complaints, enquiries and feedback.

Payment and transaction data: payment method, partial card details as provided on receipts from our payment processors, transaction amounts, payment dates and invoice history. We do not store full card numbers or security codes.

Technical data: when you interact with our online channels, we may collect technical information such as your IP address, device type, browser type, pages visited and the date and time of your visit. This helps us manage and improve our services.

Marketing preferences: your preferences about how you would like us to contact you for service updates, offers or reminders.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email or online form, when you request a quote, make a booking, pay for our services, provide feedback, or interact with us on social media. We may also receive your details when someone else books a service on your behalf and provides your information as the point of contact or property owner.

In limited cases we may obtain additional information from publicly available sources or third parties, such as online directories or business partners, to confirm addresses or business contact details where this is relevant to providing our services.

Lawful Basis For Processing Your Data

We rely on the following lawful bases under data protection law to process your personal data:

Contract: we process your personal data when it is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing a quote, confirming a booking, delivering waste removal services and handling payments.

Legal obligation: we process data when necessary to comply with legal or regulatory obligations, such as keeping records for tax purposes, complying with waste transfer regulations, invoicing requirements and responding to lawful requests from authorities.

Legitimate interests: we process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our operations, improving our services, protecting against fraud or misuse, enforcing our terms, and keeping basic records of past work for reference and safety.

Consent: in some cases we may rely on your consent, for example for certain types of marketing communication. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To manage enquiries and bookings, including providing quotes, confirming appointments, planning routes and scheduling visits to your property.

To deliver waste removal services safely and efficiently at the correct address and in line with your instructions.

To communicate with you about your booking, including confirmations, reminders, updates, changes or follow-up messages.

To process payments, issue invoices, receipts and credit notes, and keep accurate financial and accounting records.

To manage customer service, including responding to questions, handling complaints, and recording feedback to improve our services.

To maintain health and safety records and operational logs relating to our visits and activities at your premises.

To send you information about similar services, offers or service reminders that may be of interest to you, where permitted by law and your preferences.

To protect our business, staff, customers and property, for example by preventing abuse of our services, enforcing outstanding debts and managing disputes.

Data Sharing and Processors

We treat your personal data as confidential and do not sell it. However, we may share your data with trusted third parties who act as data processors on our behalf or as independent controllers when necessary.

Data processors who may process your data for us include:

Payment service providers who handle card and electronic payments and provide transaction records.

IT and communications providers who supply email, phone systems, data storage, scheduling tools and business software.

Accountants or professional advisers who assist with financial management, legal compliance and record keeping.

These processors only use your data in accordance with our instructions and for the purposes described in this Privacy Policy. We take steps to ensure they protect your data with appropriate technical and organisational measures.

We may also share data with third parties acting as independent controllers where required by law or where necessary to protect our rights, such as regulators, law enforcement, courts, or debt recovery services.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

In general, we retain customer records, booking details and financial information for a minimum period required by tax and accounting laws, which is usually several years after the end of our relationship. Communications relating to a particular job may also be kept for a similar period to handle any follow-up questions, queries or disputes.

When personal data is no longer needed, we securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Your Data Protection Rights

As a customer or user of our services in the Queen's Park area, you have a number of rights in relation to your personal data, subject to certain legal limits and conditions.

You have the right to request access to the personal data we hold about you and to receive a copy of that data.

You have the right to request that we correct any inaccurate or incomplete personal data.

You have the right to request that we erase your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose and no legal obligation requires its retention.

You have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection.

You have the right to object to certain types of processing, including direct marketing and processing based on our legitimate interests, where you believe your rights override our interests.

You have the right to data portability in some circumstances, allowing you to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.

Where we rely on consent to process your data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe we have not handled your personal data in accordance with the law. We encourage you to contact us first so we can address your concerns.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, misuse or alteration. These measures include limiting access to personal data to those staff and service providers who need it to perform their roles, using secure systems and devices, and maintaining reasonable safeguards to protect data in transit and at rest.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we handle personal data. Any updated version will apply to all Waste Removal Queen's Park customers in the Queen's Park area from the date it is published.